Privacy policy
How we handle the details you share with xLink Hub, in plain language.
Last updated: 8 November 2026.
What this covers
This policy explains how xLink Hub, the connectivity and security practice of xLink, handles personal information through this website and the ways people contact us: the assessment form (our “Book your Signal Survey” request), WhatsApp, phone and email. If you have a question about anything here, email us atsales@xlinkhub.pk.
What we collect, and how
- The assessment form. When you submit the form you give us your name, phone number, email address, property type, size, area, a free-text message about what you are planning or what is not working, and your preferred way to be contacted.
- WhatsApp. If you message us, we receive your number, your WhatsApp profile name and the content of your messages.
- Phone. If you call, we have your number and whatever you tell us on the call.
- Email. If you email us, we have your address and your message.
- Analytics. We use Google Analytics (GA4) to understand how the site is used — for example the page path, the property type you selected, and events such as a WhatsApp click, a call click or a completed enquiry. We do not send your name, phone number, email or message to analytics, and no personal data is placed in page addresses or analytics parameters.
We do not run accounts or take payments through this site.
How we use it
We use the details you share to respond to you, to arrange and scope a Signal Survey, and to answer your enquiry. We use analytics only to understand how the site is used so we can improve it. We do not sell your information, and we do not add you to a marketing list unless you ask us to.
Legal basis
We process your details because you have contacted us and asked us to respond — to take steps at your request and reply to your enquiry — and on the basis of our legitimate interest in running and securing this website. Pakistan's Prevention of Electronic Crimes Act 2016 (PECA) applies to how we operate, and a future data-protection statute may add further obligations, which we will follow as they come into force.
Who we share it with
We share your information only with the service providers who help us run the site and reply to you, acting on our instructions:
- Resend delivers your form enquiry to our sales inbox by email.
- Vercel hosts the website and the serverless endpoint that handles the form.
- Google Analytics (GA4) measures how the site is used.
When you reach us by WhatsApp, phone or email, those providers carry your message under their own terms. We do not sell your data and we do not share it with advertising networks. Some of these providers operate outside Pakistan, so your information may be processed abroad.
How long we keep it
We keep an enquiry only as long as we need it to respond to you and for a reasonable business-record period, after which it is deleted. We do not maintain a long-term client database from this website. Analytics data is kept according to our GA4 retention setting.
Cookies and consent
We keep the site light. The main use of cookies and similar local storage is Google Analytics, which sets identifiers to measure site usage, and any flag that records your cookie or preference choice so we can respect it. These are not used to advertise to you. Where your consent is needed, we ask for it, and you can withdraw it or clear these cookies at any time through your browser settings.
How we store and protect it
Access to enquiries is limited to the people who need it to respond to you. We apply standard security measures to protect your information. We are honest about what we keep: enquiries arrive as email in our inbox and are not stored in a separate client database on this site.
Your rights
You can ask us to give you access to the details from your enquiry, to correct them, or to delete them, and you can object to our use of them or withdraw a consent you have given. To do any of this, or to raise a concern about how we have handled your information, emailsales@xlinkhub.pk and we will respond. If you remain unsatisfied, you may raise the matter with the relevant authority in Pakistan.
Children
This service is for property owners and the people who manage their homes and buildings. It is not directed at children, and we do not knowingly collect children's personal data.
Changes to this policy
We update this page when our practices or providers change. The “last updated” date at the top shows when it was last revised; the current version always applies.
Contact
xLink Hub — Office 102, 1st Floor, Gul Mohar Trade Center, Main Market, Gulberg, Lahore. Emailsales@xlinkhub.pk. Office hours: Monday to Saturday, 9:00 to 17:00. To get in touch or send an enquiry, see Contact us.